Frequently asked questions

Send us a short email at kontakt@damastchef.de with your order number. As long as the order has not yet been shipped, we are happy to change or cancel it.

If a knife is sold out, you can often still order it – as a pre-order. You order and pay as usual. We deliver by the date shown on the product page, in the basket and in your order confirmation at the latest. You can cancel free of charge at any time – before shipping a short email is enough; after delivery you have the usual 30-day right of return.

You get a benefit for waiting – which one is shown directly on the product page, for example free care oil or a discount on knife sets.

Yes. Up to the date of the collective order with the manufacturer you can cancel free of charge – an email to kontakt@damastchef.de is enough. From delivery onwards, your statutory right of withdrawal applies as with any other order.

We ship items in stock straight away and the pre-order as soon as it has arrived with us. You pay no extra shipping costs for the second parcel.

We deliver to Germany and many other European countries. You can see which ones on the Shipping page and in the delivery address at checkout.

Within Germany, shipping costs €5 and is free on orders from €80. You will find the shipping costs for other countries on the Shipping page.

In Germany, items in stock usually reach you within 1–3 working days with DHL; in other countries within the delivery time shown on the Shipping page. As soon as your parcel is on its way, you will receive an email with tracking. For pre-orders, the stated delivery date applies.

You can pay with PayPal, Klarna, credit card (Visa, Mastercard), Apple Pay, Google Pay or by prepayment (bank transfer). All payments are encrypted and handled by our payment providers.

Yes. After your order you will receive your invoice as a PDF by email – with VAT shown separately. All prices in the shop include statutory VAT.

Yes, you can redeem discount codes and gift cards at checkout.

You can withdraw from your order within 30 days of receipt – that gives you more time than the statutory 14 days. Use the withdrawal form or write to us at kontakt@damastchef.de. Please send the goods back well packed; you bear the cost of the return. You will find all the details in the cancellation policy.

We refund the amount via the payment method you used – as soon as the return has reached us or you have shown that you sent it.

Every knife comes with a 5-year warranty. What it covers is explained on the 5-year warranty page. Your statutory warranty rights remain unaffected.

No. After cutting, rinse the blade with warm water and a little washing-up liquid and dry it straight away with a cloth. That keeps the edge sharp for a long time and the handle looking good.

Our blades are rust-resistant, but not indestructible. If you dry them after washing and look after them now and then with a little camellia oil, you won't have any problems.

Most gently with a whetstone – for example our MODOSU whetstone with 1000 and 6000 grit. We explain how in the guide on the Whetstone page.

Yes. Our damascus knives are sharpened on both sides and are therefore equally suitable for left- and right-handers.

For most kitchens, two knives are the best basic set: a santoku or chef's knife and a small utility knife. You will find an overview of all knife types under Single knives and suitable combinations under Knife sets.