🔗 Contents

• Right of withdrawal
• Exercising the right of withdrawal
• Effects of withdrawal
• Returning the goods
• Condition of the goods / loss in value
• Financed contracts
• Model withdrawal form
• Statutory warranty
• Contract language
• Customer service

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Right of withdrawal

You have the right to withdraw from this contract within 30 days without giving any reason.

The withdrawal period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

Exercising the right of withdrawal

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email).

You may use the model withdrawal form, but it is not obligatory.

Address for withdrawal:

Trade & Content, owner Marcel Wery
Zum Sülzufer 1
51491 Overath, Germany
Email: kontakt@damastchef.de

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us).

The reimbursement will be made without undue delay, and not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

Returning the goods

You shall send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us.

The customer bears the cost of returning the goods, unless there is a product defect, an incorrect delivery or a comparable fault.

On request we can provide a returns label; its cost (€7.69) is deducted from the refund. Alternatively, you can use your own carrier.

Condition of the goods / loss in value

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Necessary reconditioning costs (e.g. replacement packaging or cleaning) may be deducted from the refund to a reasonable extent. We will inform you of this in advance.

Financed contracts

If you financed this contract with a loan and withdraw from the financed contract, you are no longer bound by the loan agreement either, provided both contracts form an economic unit.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract, or contact us by email.)

To:

Trade & Content, owner Marcel Wery
Zum Sülzufer 1
51491 Overath, Germany
Email: kontakt@damastchef.de

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):

– Ordered on: __________
– Received on: __________
– Name of consumer(s): __________
– Address of consumer(s): __________
– Signature of consumer(s) (only if this form is notified on paper): __________
– Date: __________

Statutory warranty

The statutory warranty provisions apply.

Contract language

The language of the contract is German. This translation is provided for information; only the German version is binding.

Customer service

Our customer service is available by email at kontakt@damastchef.de and via our contact form.