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Damastchef - Premium Damastmesser

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Warranty & statutory rights

With us you are doubly covered: our voluntary 5-year warranty on every knife and your statutory warranty rights. Both apply side by side – the warranty is in addition to your statutory rights and does not limit them.

5-year warranty

We stand behind the quality of our damascus knives. That is why every knife you buy from us comes with a 5-year warranty from the date of purchase.

What the warranty covers

  • Material and manufacturing defects: breakage, cracks or delamination of the blade caused by a manufacturing fault.
  • Faulty workmanship: problems with the handle assembly, the rivets or the join between blade and handle that affect its function.
  • Blade structure: changes to the damascus structure caused by a manufacturing fault.

What is not covered

  • Normal wear: signs of use such as scratches, dull patches or slight discolouration.
  • Improper use: for example cutting bones or frozen food, levering or bending the blade.
  • Lack of care: rust, discolouration or damage from the dishwasher or prolonged moisture.
  • Accidents and external damage: drops, impact damage or your own repair attempts.
  • Sharpening: resharpening a blade that has become dull is part of normal care.

How to make a warranty claim

  1. Write to us at kontakt@damastchef.de or via the contact form.
  2. Give your order number, briefly describe the defect and send us a few photos.
  3. We will look into your request and get back to you with a solution – repair, replacement or refund.

Conditions

  • The warranty runs for 5 years from the date of purchase and applies to knives bought from Damastchef and delivered within Germany.
  • It applies to the original purchaser and is not transferable.
  • The guarantor is Trade & Content, owner Marcel Wery, Zum Sülzufer 1, 51491 Overath, Germany.
  • Your statutory warranty rights (see below) are not affected or limited by the warranty. Claims under the statutory warranty are free of charge for you.

Statutory warranty

Regardless of our warranty, every purchase comes with the statutory warranty: if an item is faulty on delivery, you can request a free repair or replacement within two years, and in certain cases a price reduction or a refund. Just get in touch with us, ideally with your order number – just as with the warranty.

Here is the official notice from the European Union:

Gesetzliche Gewährleistung: Mindestens zwei Jahre gesetzliche Gewährleistung der Vertragsmäßigkeit für Waren, die in der Europäischen Union verkauft werden. Bei vertragswidrigen Waren müssen Verkäufer kostenlose Nachbesserung oder Ersatzlieferung anbieten, in bestimmten Fällen eine Preisminderung oder die vollständige Erstattung des Kaufpreises. Melden Sie das Problem so bald wie möglich und legen Sie einen Kaufnachweis vor.

More information: europa.eu/youreurope/guarantees · Open the notice in full size

To make your knife last

  • Wash by hand with warm water and dry immediately – never in the dishwasher.
  • Store dry, for example on a magnetic knife strip or in a knife block.
  • Cut on wooden or plastic boards, not on glass or stone.
  • Resharpen regularly on a whetstone.

You will find more tips in our FAQ.