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Damastchef - Premium Damastmesser

Rechtliches

General terms and conditions

🔗 Contents

§ 1 Scope & definitions

(1) These general terms and conditions apply to all orders and deliveries between Trade & Content and consumers, in the version valid at the time of the order.

(2) A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or self-employed profession (Section 13 BGB, German Civil Code).

§ 2 Conclusion of the contract & storage

(1) The following provisions apply to orders placed via our online shop https://www.damastchef.de

(2) The contract is concluded with:

Trade & Content, owner Marcel Wery
Zum Sülzufer 1
51491 Overath, Germany
Email: kontakt@damastchef.de

(3) The presentation of the products in the online shop does not constitute a legally binding offer. By submitting the order, the consumer makes a binding offer to purchase.

(4) The ordering process consists of the following steps:

  1. Selecting one or more products
  2. Adding them to the basket
  3. Clicking “Checkout”
  4. Entering personal details and choosing the payment method
  5. Checking the order details
  6. Binding order by clicking “Pay now” / “Order with obligation to pay”

The consumer can correct input errors at any time using the browser's back button or cancel the ordering process.

(5) After submitting the order, the consumer automatically receives an order confirmation by email. This constitutes acceptance of the contract.

(6) The contract text is stored. The consumer receives the order details including the terms and conditions by email. Past orders can be viewed in the customer account.

§ 3 Prices, shipping costs & payment

(1) All prices shown include statutory VAT. Any shipping costs are shown before the order is placed.

(2) The following payment methods are available: PayPal, Klarna, credit card (Visa, Mastercard), Apple Pay, Google Pay and prepayment. The payment methods available in each case are shown at checkout.

(3) With prepayment, the invoice amount must be transferred immediately after the contract has been concluded.

§ 4 Delivery

(1) We deliver to the countries available for selection during the ordering process. The delivery countries with shipping costs and delivery times are listed on our Shipping page. Unless stated otherwise for the product, delivery within Germany takes place within 1–3 working days and to other countries within the delivery time stated there, in each case after conclusion of the contract or, with prepayment, after receipt of payment.

(2) For items marked as pre-orders, delivery takes place no later than the date shown on the product page, in the basket and in the order confirmation. Until the date of the collective order with the manufacturer stated there, the consumer can cancel the pre-order free of charge. The statutory right of withdrawal remains unaffected.

(3) The risk of accidental loss only passes to the consumer upon handover.

§ 5 Retention of title

We retain ownership of the goods until the purchase price has been paid in full.

§ 6 Right of withdrawal

Consumers have a statutory right of withdrawal. You can find the full cancellation policy here:

➡ Go straight to the cancellation policy

§ 7 Model withdrawal form

(The following form is prescribed by law and its use is optional – you can also declare your withdrawal in writing or by email.)

Model withdrawal form:

To: 

Trade & Content, owner Marcel Wery
Zum Sülzufer 1
51491 Overath, Germany
Email: kontakt@damastchef.de


I hereby withdraw from the contract I concluded for the purchase of the following goods / services:
_________________________________________________________

Ordered on: ____________
Received on: ____________

Name: __________________
Address: ________________

Signature (if on paper): ____________________
Date: __________________

§ 8 Statutory warranty

The statutory warranty provisions apply.

§ 9 Contract language

The language of the contract is German. This translation is provided for information; only the German version is binding.

Last updated: October 2026

Cancellation policy


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Right of withdrawal

You have the right to withdraw from this contract within 30 days without giving any reason.

The withdrawal period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

Exercising the right of withdrawal

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email).

You may use the model withdrawal form, but it is not obligatory.

Address for withdrawal:

Trade & Content, owner Marcel Wery
Zum Sülzufer 1
51491 Overath, Germany
Email: kontakt@damastchef.de

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us).

The reimbursement will be made without undue delay, and not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

Returning the goods

You shall send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us.

The customer bears the cost of returning the goods, unless there is a product defect, an incorrect delivery or a comparable fault.

On request we can provide a returns label; its cost (€7.69) is deducted from the refund. Alternatively, you can use your own carrier.

Condition of the goods / loss in value

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Necessary reconditioning costs (e.g. replacement packaging or cleaning) may be deducted from the refund to a reasonable extent. We will inform you of this in advance.

Financed contracts

If you financed this contract with a loan and withdraw from the financed contract, you are no longer bound by the loan agreement either, provided both contracts form an economic unit.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract, or contact us by email.)

To:

Trade & Content, owner Marcel Wery
Zum Sülzufer 1
51491 Overath, Germany
Email: kontakt@damastchef.de

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):

– Ordered on: __________
– Received on: __________
– Name of consumer(s): __________
– Address of consumer(s): __________
– Signature of consumer(s) (only if this form is notified on paper): __________
– Date: __________

Statutory warranty

The statutory warranty provisions apply.

Contract language

The language of the contract is German. This translation is provided for information; only the German version is binding.

Customer service

Our customer service is available by email at kontakt@damastchef.de and via our contact form.

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